One parent framework. Five operational pillars. Thirteen training models. The intellectual architecture underpinning every Direct Intelligence engagement.
Academy Platform
STRATA™ Academy Models
| Model | Track | Focus | Domains | Modules |
|---|---|---|---|---|
| GROUND™ | Universal Foundation | General Readiness & Operational Understanding for New Delegates | 6 | 17 |
| CLOSER™ | Frontline | Outbound sales, institutional selling, pipeline management | 6 | 22 |
| RETAIN™ | Frontline | Inbound service, complaint handling, retention, advocacy | 6 | 22 |
| RESOLVE™ | Frontline | FCA-regulated consumer and commercial collections | 7 | 33 |
| PRECISE™ | Frontline | Data entry, KYC/AML, document processing, admin | 7 | 24 |
| DIAGNOSE™ | Frontline | Troubleshooting, diagnostic thinking, tiered escalation | 8 | 28 |
| COMPOSE™ | Frontline | Chat, email, social media, messaging | 7 | 24 |
| SURVEIL™ | Frontline | CCTV monitoring, fraud detection, content moderation | 7 | 25 |
| CALIBRE™ | Management | Call scoring, calibration, coaching, AI QC | 7 | 30 |
| ASSURE™ | Management | ISO management systems, governance, audit, IMS | 6 | 27 |
| TEMPO™ | Management | Scheduling, forecasting, MI, process improvement | 5 | 17 |
| IGNITE™ | Management | Train the trainer, coaching, facilitation | 6 | 22 |
| SHIELD™ | Management | Fraud investigation, regulatory reporting, data protection | 6 | 22 |
| Total | 84 | 313 | ||