Five flagship AI products built on proprietary STRATA™ Academy training models. 5 products.
Overview
These five products represent the core of the Direct Intelligence AI architecture. Each is built on a corresponding STRATA™ Academy training model - the AI codifies the same methodology that humans are trained on. Human performance data improves the AI. The AI augments human capability. Humans govern the AI. The result is an operational flywheel where training and technology reinforce each other continuously. Every product includes full ISO 42001 governance and Human-in-the-Loop oversight.
Train humans first (Academy) → Codify into AI (Systems) → Human data improves AI → AI augments humans, humans govern AI.
Human-in-the-Loop escalation and ISO 42001 governance included with every product.
Products
5 Products
AI call quality assurance covering 100% of interactions - not just a sample. Every call is transcribed, scored against the CALIBRE™ quality framework, assessed for compliance, empathy and outcome quality, and flagged for coaching. Quality managers receive actionable coaching recommendations rather than raw scores. The difference between CALIBRE™ AI and conventional QA: conventional QA samples 5–10% of calls and reviews them days later. CALIBRE™ AI covers every call in real time, identifies every compliance breach the moment it occurs, and generates coaching priorities automatically.
Predictive collections strategy built on the RESOLVE™ methodology. Analyses customer data ahead of each contact attempt to classify the individual, recommend the optimal contact strategy and generate a pre-call briefing for the agent. Collections performance improves because every contact is informed rather than generic. The AI uses the same willing/able assessment framework that RESOLVE™-trained collectors apply manually - making AI recommendations consistent with human methodology and easier for agents to trust and act on.
An AI training simulator that gives agents unlimited practice against realistic customer scenarios. Agents rehearse difficult conversations - aggressive debtors, vulnerable customers, complex objections, compliance-critical situations - without consuming supervisor time. Each session is scored and coaching feedback is generated automatically. Agents who train on IGNITE™ AI arrive at live calls having already handled the scenarios they will face.
An AI-enhanced compliance platform that maps your organisation's current position against ISO standards, identifies gaps, prioritises remediation and tracks progress toward certification. Reduces the time required for compliance preparation from weeks to hours. Connects to existing documentation and processes to assess evidence quality automatically. Particularly powerful for organisations managing multiple ISO standards simultaneously - the platform identifies overlapping evidence requirements and eliminates duplication.
Institutional pipeline intelligence for CNI markets. Monitors target accounts for signals of procurement readiness - regulatory filing activity, procurement notices, leadership changes, technology adoption - and generates an engagement briefing when an account shows intent. Every outreach is informed by intelligence, not guesswork. Connects institutional data sources to produce a picture of each prospect that a salesperson could not compile manually in the same time. The briefing tells them who to contact, what they care about right now, and how to position the conversation.