STRATA™
ACADEMY

13 Proprietary Models - Complete BPO Training Architecture

13 models. 84 competency domains. 313 individual modules. From foundation induction through to specialist certification across every front-office, back-office, digital, monitoring, operational, compliance and leadership function.

Universal Foundation

Frontline

Management

13Proprietary Models

84Competency Domains

313Individual Modules

Curriculum

The 13 Models

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No.	Model	Track	Domains	Modules	AI	Focus
01	GROUND™	Universal Foundation	6	17	-	Universal Foundation Model for all BPO Environments.	View →
02	CLOSER™	Frontline	6	22	AI Product	Institutional Sales Methodology for Regulated Markets.	View →
03	RETAIN™	Frontline	6	22	-	Frontline Customer Service for Regulated Environments.	View →
04	RESOLVE™	Frontline	7	33	AI Product	Frontline Collections in Regulated Financial Environments.	View →
05	PRECISE™	Frontline	7	24	AI Product	Frontline Back-Office Operations in Regulated Environments.	View →
06	DIAGNOSE™	Frontline	8	28	-	Frontline Technical Support for Complex Systems.	View →
07	COMPOSE™	Frontline	7	24	-	Frontline Digital Communications in Institutional Environments.	View →
08	SURVEIL™	Frontline	7	25	AI Product	Frontline Monitoring & Surveillance Operations.	View →
09	CALIBRE™	Management	7	30	AI Flagship	Management-Level Quality Assurance Architecture.	View →
10	ASSURE™	Management	6	27	AI Product	Management-Level Standards & Certification Governance.	View →
11	TEMPO™	Management	5	17	-	Management-Level Workforce Planning & People Operations.	View →
12	IGNITE™	Management	6	22	AI Product	Management-Level Training Design & Delivery Architecture.	View →
13	SHIELD™	Management	6	22	AI Product	Management-Level Compliance & Legal Risk Architecture.	View →
	13 Models		84 total	313 total

Delivery

Deployment Routes

01Direct Academy Delivery

Direct Intelligence delivers training programmes to client organisations and BPO operations. Programmes are scoped, scheduled and delivered by senior practitioners with direct CNI sector experience.

02Licensing to BPO Partners

Models are licensable to BPO partners for internal training delivery. Licensing includes full curriculum materials, assessment frameworks, facilitator guides and Direct Intelligence's quality assurance protocols.

03Offshore Academy

STRATA™ is designed for offshore and nearshore BPO environments. GROUND™ provides the universal foundation covering offshore operations context, UK business culture, regulatory awareness and professional standards.

STRATA™ACADEMY

STRATA™
ACADEMY